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}}<center><big><big><big>'''Contact the support'''</big></big></big></center>
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===<span style="color: Crimson">Before contacting a GM </span>===
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;Before you contact a GM to report a problem or complain about another player's behaviour:
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:* Explain the problem in the ''“Universe”'' channel. Perhaps another player has encountered and solved it.
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:* Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
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:**<small>Think of giving as much information as possible, so, put links to screenshots :) because very often, you will be asked for screenshots: of the Missions window (key  [J] ), (if the problem concerns one of the 11,000 missions), showing the content of the sys info window, the inventory or a chat window (depending on the case)...</small>
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:* Have you read the '''[[Ryzom Code of Conduct]]'''?
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===In Game===
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:*  '''Chat''': first make sure a service representative is present by typing the command: /who gm
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:** If yes, proceed as with another player: /tell <GMName>.
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:** If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
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:* '''Write a Ticket''':: In the appzone/webapps bar The "'''Support'''" app <img src="https://app.ryzom.com//app_support/favicon.png" > brings a contact form by email. ( you can also type <code>/appzone1092</code> in the chat window)
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===Via the Web===
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:* '''Write a Ticket''': <img src="https://app.ryzom.com//app_support/favicon.png" > [https://app.ryzom.com/app_support/index.php?from_index=1&lang=fr "Support" app, web version]
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:* '''Ryzom Chat''' (aka Rocket Chat): https://chat.ryzom.com/
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:* See also, on the '''forum''', the topic: ''[https://app.ryzom.com/app_forum/index.php?page=topic/view/22047 Forums » GENERAL» The Support team]''
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===By E-mail===
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:* write to [mailto:support@ryzom.com support@ryzom.com]

Version vom 27. Oktober 2021, 22:52 Uhr

de:Customer Support Representative/Kontakt zum Support•
en:Customer Support Representative/Contact the support•
es:Customer Support Representative/Contactar el soporte•
fr:Customer Support Representative/Contacter le support•
ru:Customer Support Representative/Контактная поддержка•
 
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Übersetzung zur Überprüfung
Gib nicht den Mitwirkenden die Schuld, sondern komm und hilf ihnen. 😎
Contact the support



Before contacting a GM

Before you contact a GM to report a problem or complain about another player's behaviour
  • Explain the problem in the “Universe” channel. Perhaps another player has encountered and solved it.
  • Verify that the problem is recurring and, if possible, determine under what conditions it is occurring.
    • Think of giving as much information as possible, so, put links to screenshots :) because very often, you will be asked for screenshots: of the Missions window (key [J] ), (if the problem concerns one of the 11,000 missions), showing the content of the sys info window, the inventory or a chat window (depending on the case)...
  • Have you read the Ryzom Code of Conduct?

In Game

  • Chat: first make sure a service representative is present by typing the command: /who gm
    • If yes, proceed as with another player: /tell <GMName>.
    • If not (a GM can be hidden, explain your concern in the English Uni channel of the game.
  • Write a Ticket:: In the appzone/webapps bar The "Support" app brings a contact form by email. ( you can also type /appzone1092 in the chat window)

Via the Web

By E-mail

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